Returns & Refund Policy
We want you to be happy with anything you buy from RALY. Our returns policy differs slightly depending on whether you've purchased RALY apparel or a ticket to one of our events, so please read the relevant section below.
Apparel
Our returns promise
All RALY apparel comes with a no questions asked returns and refund policy.
If you've changed your mind, ordered the wrong size, or your new kit simply isn't right for you, get in touch with us at patrick@raly.uk and we'll help arrange a return, exchange or refund as appropriate.
How long do I have to return an item?
We accept returns requested within 30 days of receiving your order.
To start a return, please email patrick@raly.uk with:
Your name
Your order number
The item(s) you'd like to return
Whether you'd prefer a refund or an exchange
We'll then confirm the next steps and where your return should be sent.
This returns policy is in addition to your statutory rights, including your rights under UK consumer law.
Return condition
We completely understand that you may need to try your RALY apparel on to check the sizing and fit.
Unless the product is faulty, returned items should be:
Unworn other than being tried on
Unwashed
Undamaged
Free from marks, stains or strong odours
Returned with any original tags still attached where reasonably possible
Please take reasonable care of the product while it is with you.
We may reduce a refund where an item has been used or handled beyond what would reasonably be necessary to inspect and try it on.
Return postage
Unless an item is faulty, damaged, incorrect or not as described, the cost of returning an item to RALY is the customer's responsibility.
We recommend using a tracked postal service and retaining proof of postage until your return has been processed.
If we have sent you the wrong item, or your product arrives faulty or damaged, please contact patrick@raly.uk before returning it so we can arrange the appropriate next steps.
Faulty, damaged or incorrect items
If something isn't right with your order, please let us know.
Email patrick@raly.uk with your order number and, where relevant, a photo showing the issue.
Depending on the circumstances, we'll arrange an appropriate replacement, exchange or refund.
Nothing in this policy affects your statutory rights in relation to goods that are faulty, not as described or otherwise fail to meet the requirements of UK consumer law.
Exchanges
If you'd like a different size or product, email patrick@raly.uk and we'll do our best to arrange an exchange, subject to availability.
If the item you would like is unavailable, we may offer you an alternative or issue a refund instead.
Refunds
Once your return has been received and checked, we'll process any agreed refund back to your original payment method.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Where required by law, refunds will also include the cost of standard outbound delivery. Additional delivery charges for premium or expedited delivery services may not be refundable.
Event Tickets
RALY events are organised around fixed dates, venues, court bookings, staffing and limited participant numbers. For this reason, all RALY event ticket purchases are non-refundable unless otherwise stated for a particular event or required by law.
Please make sure you are able to attend before purchasing your ticket.
If you can no longer attend
Unfortunately, we cannot provide refunds because your personal circumstances change after booking.
This includes, but is not limited to:
No longer being available on the event date
Work or personal commitments
Travel disruption or changes to your travel plans
Illness or injury
Accidentally purchasing a ticket
Changing your mind
Adverse weather where the event is still taking place
If the event is proceeding as planned, these circumstances do not entitle the ticket holder to a refund.
Bad weather
Padel is a sport and, depending on the event, weather conditions may form part of the experience.
Where an event continues to take place as scheduled, poor or inconvenient weather will not normally be grounds for a refund.
We will always put participant safety first. If RALY decides that weather conditions mean an event cannot safely or reasonably proceed, we will contact ticket holders with details of the arrangements for that event.
Transferring your ticket to someone else
We understand that plans change, so where possible we are happy for you to transfer your place to another person rather than lose your ticket.
Please email patrick@raly.uk before the event with:
Your name
Your booking details
The name of the person taking your place
Their email address, if requested
Your ticket is not considered transferred until RALY has confirmed the change.
Please do not simply forward or resell your ticket without contacting us first, as we may need to update participant details, team information, waivers or event communications.
Event changes, postponements and cancellations
Occasionally circumstances outside our control may require us to change elements of an event, including timings, courts, format or other operational details.
Where an event is cancelled by RALY, we will contact affected customers with information about the options available, which may include a refund, credit or transfer to another RALY event depending on the circumstances and your applicable legal rights.
Where an event is rescheduled or materially changed, we will communicate the available options directly to ticket holders.
RALY is not responsible for separate costs you may incur in connection with attending an event, such as travel, accommodation or other expenses, unless required by law.
Contact Us
For all apparel returns, exchanges, refunds and event ticket enquiries, please contact:
Please include your order number or event booking details wherever possible so we can deal with your request quickly.
RALY
British padel events and clothing.
Last updated: September 2026